With a flexible support contract that has been created with only your business in mind, your costs will only reflect what you require. All costs are broken down and explained in your invoice so you can track where your budget is.
All technicians have certain technology degrees. As well as having years of on the job experience to monitor, support and implement your IT infrastructure.
Because of the monitoring technology we use, chances are we know that you have a problem, even before you do. But if a failure arises, we are only a phone call or email away and ready to respond immediately.
ABM have hand - picked the suppliers we want to work with. Used only for the trust to deliver on time and at a fair price.
Call us and we will respond to your issue as soon as possible. Guaranteed within 12 working hours. You will be invoiced in 30 -minute blocks.
You have hours saved ready for you to use when you require. Call or email us to log your issue. We will respond quickly and start working on your problem. Guaranteed 4 hours response for system down and 8 hours for non-critical issues. Invoiced in 15-minute blocks. When your support hours are finished you will be invoiced for the next 14 hours. A breakdown of the previous hours’ usage will be sent to you.
Cost based on PC and server frequency invoiced monthly with breakdown of costs sent to you. Guaranteed instant support with 2 hours system down and 4 hours non-critical. All time used is part of the monthly agreement.
> Tailored response times around your business requirements
> Access to our comprehensive ticketing solution
> A scheduled meeting to discuss support usage and further possible projects
> Detailed reports of time spent, tickets raised and achievements per month
> Management of all IT/ technology based assets
> Chance to have an IT technician on site for a whole day (weekly / monthly etc)