Are you Cyber Essentials approved?
Are you Cyber Essentials approved?
Yes we are! We have previously supported several of our customers with becoming accredited also. Cyber security is essential and the more we can do to educate businesses on the importance of their IT security, the better.
What does FTTP mean? Why is it recommended I have one?
“Fibre To The Premises”. This is an option to improve the internet to your business. Many businesses and homes already have FTTC “Fibre To The Cabinet”, which works well, but basically means you get fibre to the cabinet and then copper to your premises. This is now considered old tech. FTTP provides fibre directly to your own premise, eliminating the older technology. It provides a seamless fast connection.
FTTP is being delivered around the country as part of a government initiative to improve connectivity. Receiving the FTTP depends on the area your premises is located. Keep checking as this does change month by month.
Other points to consider:
You might also want to ensure your connection is unlimited. Many ISP's restrict your bandwidth or data limits per month, which will have an impact on your speed and usage.
Another option is to consider a lease line. It is more expensive, but it means you have a dedicated connection just for your business which offers guaranteed up and down speeds.
What is a VPN and how does it work?
The acronym stands for 'Virtual Private Network'. It works by creating a secure tunnel between your device and your workplace. You can work from your location securely and access all the resources you would if sat in your office.
Everyone is working from home, how can I improve my internet?
There are actually several things to try before potentially throwing your router out of the window. First try plugging a network cable in to your device and directly into a network port in your router. Most routers offer gigabit connection speeds and this will provide a much faster connection to the internet than most wireless routers. This is also a good way of diagnosing if there is a problem with your internet connection (remember to turn the wireless off!)
If you are struggling to use the internet make sure all devices are disconnected from your WiFi. If people are using their devices make sure all unnecessary applications are closed. If there are things running in the background it can affect your speed. Not only this, if there are other people in the household using, for instance an Xbox on live, then this will affect your internet greatly. Lastly, if none of this has helped, check your internet plan. Your internet provider may have limits on your connection. They can restrict your bandwidth depending on the plan you pay for. It may be worth increasing your plan to unlimited and seeing if faster speeds are available.
Does it really hurt to leave your laptop on charge all the time?
The answer depends on the age of your laptop. Some new laptops have a great function, where when fully charged they no longer accept power. This is great because you won't ruin your battery easily. However, be mindful that you could still be wasting electricity, so just turn it off and the power. Older laptops often do not have this function - so don't leave them constantly charging.
Why should I choose a business solution when I could just use a home option?
This is a common issue we face. Why should I pay a business premium, when I could just buy a home solution? Because it comes down to budget a lot of the time. A business solution has been crafted to serve the requirements of a business environment. This generally means: expansion capabilities, professional appearance, more gadgets aimed around known business requirements, shareability, compatibility and of course security. A home solution is a very basic product, because that is all home users require. Later down the line, after buying the cheaper product, you may find you have issues with functionality. We agree with being smart with your budget, there are definitely some un needed costs you can save. But truthfully, we have had so many issues when it comes to home products being used for business. This requires fixing or getting very creative with technology, and it then costs you in support. Choose wisely now and you won't have to worry later.
Why is turning your technology off and on recommended?
The basic answer is that it gets rid of errors. When further looking into this, the main reason is to try and reset the devices memory. There are many things your device may being doing at one time. One or many of these things together are potentially causing the issues you are having. By restarting your technology, you are setting some aspects of your device back to default. Allowing yourself, or someone else clean access to try and diagnose the issue.
Why should I clean my emails and email folders down regularly?
Not only is it a more effective way to find what you require. When you have reached your inbox limit, it means no more emails can get through to you. If you have a system that has limited storage, then cleaning it out is essential. If you have unlimited storage clear it to declutter. Another point to make, is that if at some point you require the transfer of your email to another device, this will be a lengthy process with a lot of emails.
Does it really hurt to use cheaper alternative ink cartridges in my printer?
Absolutely. With old printers you don't care about, go ahead, save the money. Although we can't guarantee you won’t run into issues. With new printers it is best to spend a little more for the right product. Why? Well for one, if the printer is in warranty, you will void it by using the wrong cartridges. As well as this alternative ink components are never built in the same way. They can cause spillages and damage. This will likely mean a new printer will be required. Print quality is also a factor here.
What are the benefits to spending more on a printer?
Other than the quality of printing, spending more almost always gives you more features and a longer lasting product. When we refer to quality of printing we mean, higher quality ink cartridges, the printer uses less ink each time, as it has better technology to read what you are printing, to create higher quality, vibrant results, saving you money on cartridges. Paper jams and ink spillages are less frequent (and may not happen at all.) Usually, printing is faster and therefore more efficient. Extra features could include, scanning, copying and faxing. Bigger page size options and printing on further page types. If you previously had separate technology for printing, scanning, fax and copying, having an all-in-one solution will free up some space. Tying into this, rather than potentially having four separate pieces of kit, you have one, so your running costs will reduce. (we know people don't fax often anymore, but in some cases, businesses still use this function.)
What does a higher quality printer have to do with the envrionment?
1. The printer uses less ink each time to create the same if not better results. Meaning less of a need to constantly buy and dispose of ink cartridges.
2. You are less likely to have to replace the printer, as higher quality parts and technology are used. Leading to you having the product for longer rather than throwing it out every year or two years.
3. You are less likely to have to buy new parts, ensuring less waste.
4. Using less power to run your technology allows you to save on costs, whilst being energy efficient. New printers generally have a power saving mode that puts the printer in a 'sleep mode', this activates after a certain period of time.
5. Less paper wasted due to printer mistakes or paper jams.
6. Allows for more efficient printing formats. Margin adaptability gives you more space on the page to ensure less paper is used.
7. Double sided printing could be an option you have, again saving more paper.
8. Scan to email capabilities, meaning documents don't have to be printed to share them. Scan and send it as an email copy.
These are the main points; we hope this gives you some insight into how you can help the environment a little more.
What is the blue screen of death?
Originally with older PC's the 'blue screen of death' was a big problem. But now with modern technology being further advanced, it most likely can be fixed. The blue screen of death can represent a bad power up, your computer trying to do too much at once and can even happen during or after installing updates. Usually rebooting the machine fixes this issue. Please note that remembering what you were doing before the issue occurred is very important. It allows the IT company supporting you a head start into what the issue could be.
If I accidently forget to save a file or I delete a file, is it lost forever?
Most likely, no it is not. Fortunately, lots of software options (like Microsoft Office) now have an auto save feature, and if not an auto recover. (Not enabled by default, you need to enable this) Simply click back onto the icon and it should be in the list to the left - hand side of the screen. The same for accidently deleting a file. If you have saved a copy your IT company should be able to work their magic and try to recover it. If not, a good IT company will have backups taken of your files and should be able to recover from the backup. Please remember that backups happen at different times in the day. For example, we recovered a file for someone that they deleted at 4pm, but the backup was taken at 1pm. Therefore, the whole document may not be recovered, just what the backup details.