Talented solo photographer specialising in capturing family moments. Her work establishes the importance of time, and how fleeting moments with friends, family and pets can be. Highlighting candid beauty caught live in nature, rather than posed in a studio environment. See her work here...
When trying to complete a backup process, her hard drive failed causing file corruption and lost data. Giving the nature of her business, these photos were extremely important and data recovery was requested.
When she brought the drive to us, we started with our standard recovery process—a budget-friendly first step. After two weeks, no data had been recovered. We tried specialised Mac tools next. Still nothing. At this point, we contacted our client to discuss next steps. Given the value of her lost work, we moved to advanced recovery using disk interrogation tools with built-in software designed to rebuild lost partitions.
We managed to recover 95% of the data lost! Then implemented better data best practices by recommending a complete backup solution. Our client now uses a NAS Drive—large enough to store all her important business data. It backs up automatically over her network, no need to plug in external drives, and stays safely tucked away to prevent damage. We've also helped her refine her Cloud backup settings by removing duplicates, screenshots, and unwanted app data, making the process more efficient.