SUPPORT OPTIONS:-

Prepay 7 hours @£50+vat per hour (total £350+vat), this will provide a 8 hour response to critical system failure and 8 hour response to all other issues. Once these hours are spent I will invoice for the next 7 hours, with a report on how the previous hours were used.

Prepay 1 week @£45+vat per hour (total £1575+vat), this will provide a 6 hour response to all issues, once these hours are spent I will invoice for the next full week, with a report on how the previous hours were used (free telephone support)

1 year retainer of £600+vat, this will provide a 4 hour response to critical system failure and 8 hour response to all other issues. Each hour onsite will cost £45+vat per hour. (free telephone support)

Half a day per month @£45+vat per hour (total £157.50+vat), this will provide a 4 hour response to all issues, you can use your half day for maintenance, updates any IT issues you require. If you have a system down you can use the 3.5 hours for that month to work towards rectifying the problem. The ½ day can be used on a flexible basis, but used as one block booking. (free telephone support)

Any other time will be priced @£45+vat per hour. (weekends, bank holidays & after hours excluded)

One Day per Week @£45+vat per hour (total £315.00+vat), this will provide a 4 hour response to all issues, you can use your day for maintenance, updates any IT issues you require. If you have a system down you can use the 1 days for that week to work towards rectifying the problem. The your 1 day can be used on a flexible basis, but used as one block booking. (free telephone support)

Any other time will be priced @£40+vat per hour (weekends / bank holidays & after hours excluded)

Annual Support Contract @£3000.00+vat, this will provide a 4 hour response to all issues, all support callouts and telephone support are free. (Subject to site survey )