SUPPORT OPTIONS AVAILABLE:- Prepay 7 hours - this will provide a 8 hour response to critical system failure and 8 hour response to all other issues. Once these hours are spent I will invoice for the next 7 hours, with a report on how the previous hours were used. Prepay 1 week - this will provide a 6 hour response to all issues, once these hours are spent I will invoice for the next full week, with a report on how the previous hours were used (free telephone support) 1 year retainer - this will provide a 4 hour response to critical system failure and 8 hour response to all other issues. Each hour onsite will be chargeable. (free telephone support) Half a day per month - this will provide a 4 hour response to all issues, you can use your half day for maintenance, updates any IT issues you require. If you have a system down you can use the 3.5 hours for that month to work towards rectifying the problem. The ½ day can be used on a flexible basis, but used as one block booking. (free telephone support)

Any other time will be priced at your agreed rate. (weekends, bank holidays & after hours excluded) One Day per Week - this will provide a 4 hour response to all issues, you can use your day for maintenance, updates any IT issues you require. If you have a system down you can use the 1 days for that week to work towards rectifying the problem. The 1 day can be used on a flexible basis, but used as one block booking. (free telephone support) Any other time will be priced per hour at your chargeable rate (weekends / bank holidays & after hours excluded) Annual Support Contract - this will provide a 4 hour response to all issues, all support callouts and telephone support are free. (Subject to site survey )

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